IT Support Specialist ATS Keywords

Discover top ATS keywords for IT Support Specialist resumes. Optimize with help desk, troubleshooting, and system administration terms that pass ATS.

Essential Keywords

Technical Skills

Help Desk SupportTroubleshootingSystem AdministrationNetwork ConfigurationHardware RepairSoftware InstallationActive DirectoryRemote Desktop SupportVPN ConfigurationPrinter ManagementBackup & RecoveryPatch ManagementEndpoint SecurityCloud AdministrationMobile Device Management

Soft Skills

Customer ServicePatienceCommunicationProblem-SolvingTime ManagementAttention to DetailAdaptabilityTeamworkDocumentationActive Listening

Tools & Software

ServiceNowJira Service ManagementZendeskMicrosoft 365Active DirectoryVMwareCitrixConnectWiseTeamViewerIntuneSCCMWireshark

Certifications

CompTIA A+CompTIA Network+Microsoft Certified: Modern Desktop Administrator (MD-100/101)ITIL FoundationHDI Desktop Support TechnicianGoogle IT Support Professional Certificate

Action Verbs for IT Support Specialist Resumes

ResolvedTroubleshotConfiguredInstalledMaintainedUpgradedDiagnosedDeployedSupportedDocumentedMigratedAdministered

Industry Terms

Ticket ResolutionService Level AgreementEscalation ProceduresIncident ManagementChange ManagementAsset ManagementFirst Call ResolutionMean Time to ResolutionITIL FrameworkKnowledge Base

How to Use These Keywords

1

Include specific operating systems you support (Windows 10/11, macOS, Linux, Chrome OS) since ATS systems filter on OS-specific experience.

2

Name ticketing systems by product (ServiceNow, Jira, Zendesk) as each is a separately scanned keyword in IT support job postings.

3

List IT certifications prominently (CompTIA A+, Network+, ITIL) since these are frequently used as automatic ATS filter requirements.

4

Quantify your support performance with metrics like tickets resolved per day, first-call resolution rate, customer satisfaction scores, and SLA compliance.

5

Mention both hardware and software support experience including specific technologies like Active Directory, VPN, MDM, and cloud platforms to cover the full keyword spectrum.

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