Customer Success Manager ATS Keywords

Top ATS keywords for Customer Success Manager resumes — the retention, expansion, and platform terms SaaS employers screen for.

Essential Keywords

Technical Skills

Customer OnboardingRenewal ManagementChurn MitigationExpansion & UpsellingCustomer Health ScoringExecutive Business Reviews (QBRs)Adoption StrategySuccess PlanningEscalation ManagementVoice of Customer Programs

Soft Skills

Relationship ManagementConsultative CommunicationCross-Functional CollaborationEmpathy with Commercial JudgmentProactive Problem SolvingExecutive Presence

Tools & Software

GainsightChurnZeroSalesforceHubSpotZendeskPendo/AmplitudeCatalyst

Certifications

Gainsight Certified Administrator/CS ProfessionalSuccessHACKER CCSM CertificationsSalesforce CertificationsCustomer Success Manager Certification (SuccessCOACHING)

Action Verbs for Customer Success Manager Resumes

RetainedRenewedExpandedOnboardedSavedDroveReducedGrewAdvocatedAccelerated

Industry Terms

Net Revenue Retention (NRR)Gross Revenue Retention (GRR)ARR/MRRTime-to-ValueChurn RateCustomer Health ScoreAdoption MetricsBook of BusinessRenewal RateCustomer Lifetime Value (CLV)

How to Use These Keywords

1

Lead with ARR managed, GRR, and NRR — CS resumes without retention metrics fail first screens.

2

Name your CS platform (Gainsight, ChurnZero) and CRM — tooling keywords are standard SaaS filters.

3

Include expansion revenue figures — revenue-generating CS keywords match the discipline's 2026 direction.

4

Specify segment and account load (mid-market, 45 accounts) — portfolio shape determines fit.

5

Use 'time-to-value' literally — onboarding acceleration is a top recruiter search phrase.

Check Your Resume's ATS Score

See how well your resume matches ATS requirements and get actionable suggestions to improve.

Check ATS ScoreBuild ATS-Friendly Resume

Related ATS Keywords

Account Manager

Top ATS keywords for Account Manager resumes — the portfolio growth, renewal, and relationship terms sales organizations screen for.

Sales Representative

Top ATS keywords for Sales Representative resumes. Learn the essential sales skills, CRM tools, and action verbs that help you pass applicant tracking systems.

Customer Service Representative

Top ATS keywords for Customer Service Representative resumes. Discover the skills, tools, and phrases that help your resume pass applicant tracking systems.